You may not need to do exactly what Josh did, but you can increase the freedom, candor, and quality of conversation in your own meetings by focusing on two key areas: giving permission and creating safety. Such discussions are an especially important time to explicitly discuss expectations for respecting a range of perspectives and experiences in the room. Online safety conversation | LearnEnglish Teens People enjoy movement, and gesturing is an easy and free way to add this entertaining element to your conversations. But when people feel their comments will be listened to and treated with respect, they are more likely to be vulnerable and say exactly what they are thinking. It is wise to be prepared to respond to the possibility that a student will raise a controversial issue in class unexpectedly. ask the group to devote their full attention to each person who speaks (do this at the start of the meeting), allow each person to take their time and complete their thoughts, ask follow-up questions for clarity if necessary, share what is valuable about someones question or comment, use peoples names and refer back to earlier comments theyve made, invite people into the conversation who have not spoken, summarize what you learned as the meeting comes to an end, explain what actions you will take to put those insights to use and ask your team for their suggestions as well, acknowledge the quality of the conversation and thank the group for it, completing the action items by the deadlines you set, not sharing the conversation with others without permission, sending written thank you notes to participants (when appropriate), following up with people to ensure their comments were addressed to their satisfaction. These are simple process design changes that make it easy to do the right thing and difficult to do the wrong thing. Search for collective meaning among divergent viewpoints. Listen actively and with an ear to understanding others' views. Do not contradict, especially if its not important. We each began by describing a meeting we remembered as especially powerful. Talking about styles of communication is an excellent ice-breaker. The examples of strategies listed below are from the Facing History and Ourselves website designed more for teen-aged youth. Safe space for challenging conversations | UMN Extension What Does that Mean for Employers? Some helpful ones to include are: active listening, stick to the issues and dont attack other people, one person shouldnt monopolize the discussion, confidentiality. In every action, you must understand the impetus for progress or impediments to success. A safe environment is described as one that is psychological and emotionally safe. Identifying a core problem underlying social conflicts and exploring possible answers to the problem. On the other hand, if you frame the conversation with care and concern, the discussion is much more likely to be interactive. - Janet Brodsky, LICSW, I've been familiar with Hendrix work for years but have never seen him speak. Having nine or fewer ground rules helps the group more easily remember and support them. Decide whether you are ready and willing to engage with the topic right away. GoodTherapy.org is an NBCC-Approved Continuing Education Provider (ACEPTM) and may offer NBCC-approved clock hours for events that meet NBCC requirements. Analyzing the root causes or reasons for a social conflict (i.e., a past-oriented discussion). Read blog posts about supportive relationships, civilly acknowledge those who hold different beliefs from their own, understand multiple perspectives from peers, family and others. For instance, will sharing your perspective usefully model the way one can take a stance on a complex topic, or will it more likely shut down those students who may disagree with you? Avoid "double-barreled questions" which pose two problems simultaneously, or "hide the ball" questions that search for a specific answer. Their conversations. This means that we assume the people we talk with are trying their best to be relevant, clear, truthful, and adequately informative. My colleague told us about a time when he was a young engineer working on several project teams in a manufacturing facility. IDEAS FOR SAFETY TOOL BOX TALKS, HARD HAT CHATS and SAFETY MOMENTS 3 Tips for Creating a Positive Safety Conversation | EHS Today The climate is mutually respectful, supportive and inclusive. MIRRORING Those of you who know how to reflectively listen will recognize this step. With probing questions, an instructor can prompt students to share more specific information, clarify an idea, elaborate on a point, or provide further explanation. Discuss the components of a group agreement. Create opportunities for connections by using words that invite different perspectives and help people feel heard and valued. In contrast, a supervisor who believes in a just culture realizes that more than 90 percent of the time people are set up to fail (by error traps) or are influenced to take a risk (by a perception, habit, obstacle or barrier). There are many important topics (racism, white privilege, sex, gun violence, mental health, death, politics, etc.) Start Simple. The following guidelines can help instructors facilitate classroom discussion around controversial issues. If the reason you have anysafety conversation is because youcare, the approach will be tocoach and seekcommitment through collaboration. For a statement of University policy on Violence in the University Community, see the Standard Practice Guide, location_onUniversity of Michigan These topics may be uncomfortable but that is why its important to have dialogue about them. Say the right thing, or say nothing.. Help the group incorporate an agreement they are all comfortable with. When caring adults teach and practice these skills, they are helping to build a more inclusive, equitable and just democracy. The only requirement was to be honest and sincere. His focus in a safety conversation is to actively listen for influences and error traps. True dialogue will not occur without a safe environment where people are willing to be vulnerable to sharing their thoughts and being willing to listen to others ideas. Helen and Harvilleco-createdImago Relationship Theory and Therapyover 25 years ago and today is practiced by over 1,200 Imago therapists in 37 countries. Listen respectfully, without interrupting. www.ehstoday.com is using a security service for protection against online attacks. The degree to which a person feels safe in a meeting setting is largely based on their previous experiences. Sometimes people speak to vent, sound more knowledgeable or grandstand because it feels good in the moment. Caring adults dont need to do this perfectly, we just need to be willing to take a risk, check our own biases and open an imperfect but safe space. Great Outlook. Sometimes it can be helpful to name the power issues, but that might not always be the safest or wisest decision, and therefore should considered on a case-by-case basis. Lets start with permission. Active listening demonstrates unconditional acceptance and unbiased reflection. Facilitating Diversity Conversations in the Workplace Stay mentally and physically present. Recap them at the end of class as other topics to think about on ones own, to validate student contributions. Active listeners need to communicate to the speaker that they are involved and giving the person unconditional attention . If the conversation takes place after an incident or near miss, listen for indications that one of these factors was in play if an employee took an unnecessary risk. To create psychological safety during a meeting,ask the group to devote their full attention to each person who speaks,allow each person to take their time and complete their thoughts, and share what is valuable about peoples questions or comments. One communication modelsuggests that an effective organizational conversation has four attributes: intimacy(building trust and listening), interactivity(promoting discussion), inclusion(collaborating on solutions) and intentionality(sharing a common purpose). Hot Chocolate Talk Campaign | Committee for Children Acknowledge the student who raised the issue while noting that students may vary in their responses. She was installed in the Womens Hall of Fame for her leadership in the global womens movement. One definition isa culture where failure/error is addressed in a manner that promotes learning and improvement while satisfying the need for accountability.Using this model, Marx listed three possible behaviors that might contribute to an undesirable outcome: A supervisor whose motive is control oftenassumesthat the primary reason for a safety incidentis that an employee made a mistake or made a poor choice. These error traps may emerge as part of the conversation, or a supervisor may find additional ones when he takes a holistic view of the situation. Whether its in the workplace, a community meeting or around the dinner table, there are often power dynamics that take place during conversations. Having a little compassion and empathy goes a long way towards others being open to what youre saying. It allows us to fully express ourselves: to seek what we want, to give feedback, to speak up about issues when we find the need. Blog. St. Paul, MN: University of Minnesota Extension. Some examples include: What makes this hard to discuss? and What needs to be clarified at this point?. New York: Columbia University, College Teachers Press.). People don't take risks without a reason. The Crucial Conversations 7 principles make an easy-to-follow list that you can apply to your own communication skills. When students raise points that are extraneous to the focus, note that these are important but tangential. Prepare Ahead of Time. For example, research has identified three results that all leadership teams need to achieve: strong performance, positive working relationships, and individual well-being. During safety . You will naturally become one if you follow the above rules. Applying OSHA exemptions to real-life scenarios, Commonly Overlooked and Misapplied Machine Safety Requirements, Control or Caring? In addition, as you listen to what someone saysparticularly those with whom you disagreetry to find the parts of their position that you do actually agree with. Post rules on a handout, table tent or flip chart so that they are readily available. Remember silence is an option. What did you learn specifically from what someone else said that you would not have thought of on your own. Encourage students to elaborate upon their comments where needed. The flip side of active listening is speaking clearly in order to be understood. 4. Recognizing the response and the trigger as such will help an instructor to stay even-tempered in leading the discussion. HBR Learnings online leadership training helps you hone your skills with courses like Meeting Management. Prepare specific questions to use if the class is silent or hesitant about speaking. But if you want to ensure that your conversation goes well, there are some rules that apply universally regarding not just what you're talking about, but how you're talking about it. Elevating Workplace Safety by Leveraging the Hierarchy of Controls, Rapidly Modernize HMI/SCADA and Maximize Reliability Using Edge Computing Platforms, Building Advanced Monitor & Control Architectures for Digital Transformation and Enterprise-Wide Visualization, Tips on Achieving Scalable, Repeatable, and Protected Automation Solutions. It will help you better understand the power of each persons words and may inform how much to say and not say. If you find yourself dominating the conversation, please step back; if you have not spoken much, feel encouraged to step up. Coaching often is effective for perceptions or habits. Not yet a member? Agree to disagree is a clich people throw around a lot but what does agreeing to disagree actually mean? And better still, you may even start to look forward to leading those meetings. Based on our tool,Engaging in Conversations About Gender, Race, and Ethnicity in the Workplace. Can you help me understand the connection, or, if its not related, can we figure out if and when we should address your topic? Saying this enables you to quickly test your inference that Bobs comment isnt related. This introductory instructionallevel course is designed to help clinicians: If you have any questions or concerns about this live marketing webinar, or would like more information, please contact us here. What permission would you like from the group so that you can lead effectively? Teen Safe Driving: How Teens Can Be Safer Drivers | NHTSA Be warm and attentive People have an instinctive feel for who wants to listen and who doesn't. You may have noticed that most people don't really talk to but at each other. We are no longer supporting IE (Internet Explorer) as we strive to provide site experiences for browsers that support new web standards and security practices. Do not interrupt another while he is speaking. Establishing A Safe Space & Setting Up Discussion Guidelines 1. It takes at least two people to have a conversation. When you start with this motive, the conversation that follows is more open. Dont always be the hero of your story, however, the story should have a hero. Josh used these meetings to discover how his team was doing, how their projects were progressing, and what they needed in terms of support and resources. PDF Ground Rules for Respectful Discussion - Princeton University Your challenge is to find outwhyit made sense to the employee to take an unnecessary risk. More specific objectives for discussion about social conflicts, especially those involving language of hate or bias, may focus on policies, social conventions, or civic responsibilities, including the following: (This second list is adapted from Ronald Hyman, 1980, InImproving Discussion Leadership. Our rules Each rule makes it clear what's not allowed on Twitter. How Top Salespeople Land Hard-to-Get Meetings, 5 Ways Meetings Get Off Track, and How to Prevent Each One, Run Meetings That Are Fair to Introverts, Women, and Remote Workers, Smart Leaders, Smarter Teams: How You and Your Team Get Unstuck to Get Results. Providing students with a common basis for understanding from the start will help keep the discussion focused and provide concrete case studies or examples. He can be reached at dgalloway@ContinuousMile.com and he blogs at ContinuousMile.com. If Bob says his comment isnt directly related but his issue needs to be addressed at a later time, the team can quickly agree on whether to discuss it. Below are ways to create a safe and respectful space with a supportive tone. Connecting the topic with course material, including fundamental concepts and strategies for analysis and thoughtful reflection, Increasing awareness about the topic by providing information that is not generally addressed in informal discussions, Promoting critical thinking by helping students to understand the complexity of the issues, Enhancing skills for dialogue that students can take into other venues, Relating classroom discussion to the roles that students have as citizens within the university communityand larger society. 2. What permission does the group need from you to successfully participate? (2001). University of Minnesota Extension discovers science-based solutions, delivers practical education, and engages Minnesotans to build a better future. reserved. It takes at least two people to have a conversation. Try to achieve a balance between talking and listening in any conversation. If they do not, then they need to be held accountable. Be a good role model. It can be seen at all levels of organizations. If a teen is under 21, his or her blood alcohol concentration (BAC) should always be at .00, not just under .08, which is the legal limit for drivers over age 21. It is perfectly natural to have feelings and triggerswe all dobut be aware of them and separate those strong feelings from the discussion at hand. When we feel others have used stereotypical or biased language, it is important tochallenge ithead on. Ann Arbor, MI 48109-2218, Guidelines for Planning and Facilitating Discussions on Controversial Topics, 2021Regents of the University of Michigan, Guidelines for Discussing Difficult or High-Stakes Topics, Click here for further resources for making the most of 'hot moments', Providing a common basis for understanding, Creating a framework for the discussion that maintains focus and flow, Summarizing discussion and gathering student feedback, Handling issues that involve the instructors identity, See this page for some further examples and considerations around the use of guidelines, The Office of Student Conflict Resolution, The of Multi-Ethnic Student Affairs (MESA), Statement of Student Rights and Responsibilities. Either way, it is important to encourage everyone to be open to different points of view. Learn how % buffered 00:54 Using this five-step guide, anyone can conduct aneffectivesafety conversation. A supervisor who expects to maintain control takes actions that are directed toward compliance. Counseling or discipline is warrantedfor truly reckless behavior. Come to the meeting with a positive attitude. 2023 Endeavor Business Media, LLC. that youth may want to talk about. The power of stories to enhance your safety conversations. Learn how to acknowledgeand work throughroadblocks (i.e., beliefs, attitudes, or experiences) that can stifleconversations. Do not ask individuals to speak for their (perceived) social group. Difficult Conversations Require Dialogue not Discussion of Debate. Active listening requires that the listener try to understand the speaker's own understanding of an experience without the listener's own interpretation. Those who are using biased language need to challenge themselves to learn from this. Supervisors and managers need to be skilled in facilitatingeffective safety conversations. Here are the Golden Rules of Effective Safety Conversations: 1. Magazine Subscription ENewsletter Subscription Justice, T., and Jamieson, D. (1998). 1. Don't ask another question before the first one has. Conversation is a Two-Way Street. Whatever the context, it is helpful to structure such discussions in a way that defines boundaries for the process and provides some degree of closure within the classroom. Understand Each Other's Styles The first ground rule is to review each other's style of communication. In the end, sometimes we just absolutely do not agree and we need to say that. Everybody has a unique conversation style based on their personality and preferences. Dr. Hendrix is a couples therapist with over 40 years experience as an educator, clinical trainer and lecturer whose work has been on Oprah 18 times. 3. The 10 Ground Rules for Meetings - MeetingSift Because the conversation proceeds in a spirit of learning and co-discovery, the actions are built on collaboration. They may qualify phrases with modest setups like, "I don't know a lot, but I do know that she". In order for us to talk across divergent opinions, broaden our own thinking and identify areas of common ground, we first need to learn how to talk with each other so we can hear and understand our different perspectives.The following tips and strategies can provide a framework for respectful and thoughtful conversations and can strengthen relationships. Avoid unnecessary details. As a leader, ask your team permission to: Empower your team by reminding them that they have permission to: Finally, encourage your team (and yourself) to ask permission before making a comment. 9. By announcing that he would like to have a no secrets meeting, Josh was giving his team permission to display a level of candor that isnt reached in most settings. 4:40 4-Minute Listen Embed Enlarge this image Communication skills used to negotiate safe sex are also useful for setting boundaries while socializing during the COVID-19 pandemic.. These are typically some form of re-training, warning, counseling, or discipline. Make Your Meetings a Safe Space for Honest Conversation What permission does the group need from you to successfully participate? In the event that one or more students try to draw the instructor into an emotional response, the ground rules for discussion can play a vital role, and the instructor can model constructive behavior in demonstrating how to unpack such a heated moment by reviewing what had led up to it, in pointing out differences between baiting, debating, and discussing, and/or steering the discussion into a more useful direction. - Suzanne A. Holmes, EdD, LPC, Amazingly insightful and relevant. Ask questions to find out what you both have in common. Know and return to your purpose at difficult moments. Fact sheet. GoodTherapy.org, SW CPE is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #0395. Some methods for increasing the number of discussants include: With each of these methods, the instructor can play an important role of summarizing or synthesizing the various responses and relating them to the discussion objectives. Acknowledge emotional energy-yours and your partner's-and direct it toward a useful purpose. Ask questions that prompt multiple answers rather than short factual responses or simple "yes" or "no . Most of us believe that we are good listeners, but research shows that we seldom hear what people are saying in the way it was intended to be heard. If an incident occurs, the first thing he wants to know is the procedure, rule or policy that was not followed. Show up on time and come prepared. Caring adults can be role models as well as create the space for dialogue on difficult topics. If an employee drifts into an at-risk behavior, the types of influences on risk determine the best course of action. If caring adults do not create a safe space, youth will not take risks and share their thoughts. With this mindset, it is not a surprise when the supervisor attempts to correct the behavior through some kind of admonishment. Getting Started with Difficult Conversations - AAUW This field is for validation purposes and should be left unchanged. Share the air Be mindful of how much you and those around you are speaking.
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